Cancellation & Refund Policy
Effective Date: [Insert Date]
At Kayantar, we aim to make every purchase and subscription experience clear and reliable. This policy explains the cancellation and refund conditions for offerings purchased directly through the Kayantar website.
1. Kayantar Chronicle
Kayantar Chronicle is a physical editorial subscription or edition delivered according to the offering selected at the time of purchase.
Cancellation: a Chronicle order may be cancelled before it enters processing or dispatch. Once an edition has been processed, printed or dispatched, cancellation may no longer be possible.
For recurring subscriptions, cancellation requests will apply to future editions where applicable and will not automatically cancel an edition that has already entered processing.
2. Refunds
Eligible refunds will be processed to the original payment method used for the purchase.
Refund eligibility may depend on the stage of fulfilment and the specific Chronicle offering purchased.
Where a refund is approved, processing time may depend on the payment provider or banking institution.
3. Damaged or Incorrectly Delivered Chronicle
If your Chronicle arrives damaged or you receive an incorrect edition, please contact us through the Contact Us page with your order or subscription details.
Where appropriate, we may offer a replacement, refund or another suitable resolution.
4. Digital Publications
Digital publications purchased through third-party platforms such as Amazon Kindle are subject to the refund and cancellation policies of the respective platform.
5. House of Brands
Products purchased through individual Kayantar brands or their respective websites/subdomains are governed by the cancellation and refund policy of that individual brand.
For example, purchases made through a VNB, Lali's Creation or Soulful Collection storefront should be directed to that respective brand for order-related support.
6. Services
Submitting a service enquiry does not constitute a purchase or create an obligation to provide a service.
If a service payment is introduced directly through Kayantar in the future, the applicable cancellation and refund terms will be communicated before payment.
7. How to Request a Cancellation or Refund
Please contact us through the Contact Us page and provide: name used for the purchase, order or subscription details, date of purchase, and reason for the request.
We will review the request and respond according to the applicable terms.
8. Policy Updates
Kayantar may update this Cancellation & Refund Policy from time to time.
Any updated version will be published on this page with a revised effective date.
9. Contact Us
For cancellation, refund or order-related questions, please contact us through the Contact Us page.
Kayantar
House of Brands
[Legal/Business Name]
[Business Address, if applicable]
[Contact Email]
Last Updated: [Insert Date]